Annual Surveys

Residence Hall Surveys

University Housing annually surveys resident students to gain their perspectives on a variety of housing-related services and programs. The Housing Research Office conducts a Michigan-developed survey that every resident has the opportunity to complete. in addition, an effort is made to participate in a national benchmarking survey to compare our services to peer institutions across the Big-10 and other elite institutions with comparable housing systems.

The purpose of the Residence Hall Surveys is to answer two important questions:

• What are student needs and levels of satisfaction with the programs and services offered by University Housing?
• To what extent does University Housing fulfill these expectations?

These surveys enable us to:

• Assess various aspects of our housing operation through the eyes of the students we serve
• Identify areas that require improvement to serve a continually changing demographic
• Utilize the benchmarking features of this instrument to compare our satisfaction levels with peer institutions

Benchmark Surveys

University Housing regularly participates in national benchmark surveys to compare our services to peer institutions across the Big-10 and other elite institutions with comparable housing systems. These surveys have included:

• The National Study of Living Learning Program
• The National Association of College & University Food Services Survey

The Housing Research Office engages in a wide variety of additional research studies focused on particular administrative departments, facilities, processes, and services. This research covers a diverse range of topics such as residents’ wireless and cable TV services, dining preferences, concerns with housing assignments, future housing plans, and interactions with UHousing staff.

For further information about the research activities of the Housing Research Office, please email us.