Who should I contact for a problem with my cable service?

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Students in residence halls and Northwood Community Apartments should contact ITCom for repairs or to report outages.

Troubleshooting

  • Poor Reception - Check the cables and cable connections. You may not be making good contact or need a new cable wire (Reconnect cable wire or replace it).
  • No channels/screen is snowy/fuzzy - Check all the connections. If they are fine, your outlet may not be activated. 
  • Receive some but not all channels - Your TV probably needs to be programmed. Try running setup with your remote control. All TVs are different, but typically you will need to:
    • Press the "menu" button on the remote. This will display "on-screen programming."
    • Select "channel set up" or "set up."
    • Make sure it is set on "cable" or "CATV" (as opposed to antenna or air). Then, run the "auto program" or "auto memorize" function. Auto program will scann all the channels. It will take a minute or so and will go up to about 120. It will stop when it is done.

If you continue to experience cable problems, you may contact the Housing Billing Office. 

University Housing is a unit of the Division of Student Affairs, and an equal opportunity educator and employer.

For housing related questions, please contact University Housing.
Email: housing@umich.edu
Phone: (734) 763-3164