Introduction
The Community Center is at the heart of each residence hall, a place where students gather, meet peers, share good news and ask for advice. It is also seen as a center point for quality service, direction, resources and help.  Key responsibilities of the community assistants involve providing excellent quality service and supporting students, staff, and visitors in the residence hall. 

Community Assistants help students and others who come to the community center.  Supervision is provided by the Community Center Manager in partnership with the Hall Directors.

Work Schedule

Community Assistant student staff can expect to work various hours across seven days a week that insures that the community center is open to the community.  This includes working evening and weekend shifts as well as during some of the breaks such as Fall Break, Thanksgiving Break, and Spring Break. Generally students can plan to work approximately 12-15 hours per week. Actual hours may be more or less depending on the needs of the community center and the staff member’s availability.  Employment will begin in mid-August 2010 and end within the first week of May 2011.

Responsibilities

• Work in a manner that enhances a supportive community by getting to know residents, both individually and collectively, address the needs of residents, and help with community building to meet the needs of the community.
• Model a commitment to multiculturalism and social justice by creating and fostering a community in which all individuals are respected.
• Demonstrate team-supportive behavior for successful staff and building teams.
• Provide excellent quality service related to:
  • Answer phones and respond to inquiries with quality service skills to include follow-up with the caller as necessary
  • Take pride in serving as a resource for all inquiries
  • Sort and distribute mail and packages to students per provided guidelines
  • Problem solve as needed to reach desired outcome
  • Manage confidential information in a secure and sensitive manner.
  • Learn effective operation of any university owned equipment
  • Follow proper procedures set by Housing Security Supervisors regarding the ONITY key-card security system in distribution of key-cards during room check-in/check-out and lock-outs.
  • Attend to detail in all administrative functions and follow through to insure appropriate completion.
• Model personal behavior that is consistent with the Residence Education values, Community Living Standards, Statement of Student Rights and Responsibilities, and all state and federal laws
• Comply with University of Michigan, University Housing, and Residence Education policies and procedures.
• Build community and promote awareness at the Community Center.

Compensation
Space in a double occupancy room, with the option to choose your roommate.


Contact Information:
ResStaffSelectionChairs@umich.edu