Hill and Central Campus Community Assistant Student Staff Position
(Formerly known as Community Center Student Staff)

PLEASE NOTE: This job description and application is for the current 2008-09 academic year ONLY.

Please visit CA position for the job description and application process for the 2009-10 academic year

Eligibility

Applicants must live in the residence halls during their employment. 
Applicants must also have College Work Study to be eligible. 
Applicants must submit the online community desk student staff application and the College Work Study application.

Successful student staff will also commit to the following:

• Be friendly, responsible, helpful, community-oriented
• Place a high value on good quality service
• Be punctual and reliable
• Practice effective verbal and written communication skills
• Have an interest in working with students, staff, parents and campus visitors
• Be willing to work as part of a team

Work Schedule

Community Assistant student staff can expect to work various hours across seven days a week that insures that the community center is open to the community.  This includes working evening and weekend shifts as well as during some of the breaks such as Fall Break, Thanksgiving Break, and Spring Break. Generally students can plan to work approximately 7-12 hours per week. Actual hours may be more or less depending on the needs of the community center and the staff member’s availability. Additionally students should schedule so they can be available for staff meetings on Monday nights from 6:00-8:00pm although these meetings may not occur every week. Employment will begin in mid-August 2008 and end within the first week of May 2009. 

Responsibilities

• Work in a manner that enhances a supportive community by getting to know residents, both individually and collectively, address the needs of residents, and help with community building to meet the needs of the community.
  
• Model a commitment to multiculturalism and social justice by creating and fostering a community in which all individuals are respected.
  
• Demonstrate team-supportive behavior for successful staff and building teams.
  
• Provide excellent quality service related to:
• Answer phones and respond to inquiries with quality service skills to include follow-up with the caller as necessary
• Take pride in serving as a resource for all inquiries
• Sort and distribute mail and packages to students per provided guidelines
• Problem solve as needed to reach desired outcome
• Manage confidential information in a secure and sensitive manner.
• Learn effective operation of any university owned equipment
• Follow proper procedures set by Housing Security Supervisors regarding the ONITY key-card security system in distribution of key-cards during room check-in/check-out and lock-outs.
• Attend to detail in all administrative functions and follow through to insure appropriate completion.
  
• Model personal behavior that is consistent with the Residence Education values, Community Living Standards, Statement of Student Rights and Responsibilities, and all state and federal laws
  
• Comply with University of Michigan, University Housing, and Residence Education policies and procedures.
  

Learning Outcomes for College Work Study
Enhance quality service skills and office administration techniques;
Learn to work effectively as a team member and individually;
Develop community engagement skills; 
Understand how a large, highly functioning, decentralized department can work

Compensation
.This is an hourly paid position for Hill and Central area residence halls.

Move In

CA's are eligibile to move in beginning January 4, 2009, but no later than January 5, 2009 at 9:00 a.m.

This application is for the current 2008-09 academic year ONLY.

By selecting the submit button to the on-line application verifies I have read the job description and will commit to the abovementioned expectations.