North Campus Community Assistant Student Staff Position
            (Formerly known as front desk student staff)

Introduction
We are excited to announce the introduction of a new leadership opportunity at the Bursley Hall and Baits Hall Comunity Centers for the 2008-09 academic year. The Community Center (formerly known as the front desk) is at the heart of each residence hall, a place where students gather, meet peers, share good news and ask for advice. It is also seen as a center point for quality service, direction, resources and help. 

Key responsibilities of the North Campus Community Assistants involve providing excellent quality service and supporting students, staff, and visitors in the residence hall.  These community building initiatives involve getting to know residents and fellow staff members, investing time and energy into activities that will help facilitate the development of positive and meaningful relationships. The Community Development Model guides staff as they:

1. Get to know residents;
2. Help residents get to know each other;
3. Assess and address the needs of residents;
4. Develop community building activities to meet those needs; and
5. Encourage residents to take ownership for the community.

Community Assistants help students and others who come to the community center.  Supervision is provided by the Office Coordinator in partnership with the Hall Director(s).


Eligibility

Undergraduate Applicants
Applicants must live in the residence halls during their employment; 
Applicants must have completed one term of college coursework on a college campus (not including summers) and one semester living in the residence halls; 
Applicants must have a 2.30 cumulative GPA (without rounding) and maintain this requirement during their employment.

Graduate Level Applicants
Applicants in the graduate program must be in 'good academic standing' as determined by their individual graduate program during their employment.

It is the responsibility of the applicant to notify Housing regarding any special circumstances (e.g. incompletes, grade changes, etc) that may influence the cumulative GPA.

Housing Student Conflict Resolution records will be checked to determine if an applicant is eligible to be hired for a staff position.

Successful student staff will also commit to the following:

• Be friendly, responsible, helpful, community-oriented
• Place a high value on good quality service
• Be punctual and reliable
• Practice effective verbal and written communication skills
• Have an interest in working with students, staff, parents and campus visitors
• Be willing to work as part of a team

Work Schedule
The North Campus Community Assistant student staff is a 15 hour-a-week position that will work various hours across seven days a week to ensure the community center is open to the residents. This includes working evening and weekend shifts as well as Fall Break, Thanksgiving Break, and Spring Break. Generally students can plan to work approximately 12 hours per week. Actual hours may be more or less depending on the needs of the community center and the staff member’s availability. Three additional hours will be utilized for building community, staff meetings or as needed to benefit the community. Additionally students should schedule so they can be available for staff meetings on Monday nights from 6:00-8:00pm although these meetings may not occur every week. Employment will begin in mid-August 2008 and end within the first week of May 2009. 

Responsibilities

• Work in a manner that enhances a supportive community by getting to know residents, both individually and collectively, address the needs of residents, and help with community building to meet the needs of the community.
  
• Model a commitment to multiculturalism and social justice by creating and fostering a community in which all individuals are respected.
  
• Demonstrate team-supportive behavior for successful staff and building teams.
  
• Provide excellent quality service related to:
• Answer phones and respond to inquiries with quality service skills to include follow-up with the caller as necessary
• Take pride in serving as a resource for all inquiries
• Sort and distribute mail and packages to students per provided guidelines
• Problem solve as needed to reach desired outcome
• Manage confidential information in a secure and sensitive manner.
• Learn effective operation of any university owned equipment
• Follow proper procedures set by Housing Security Supervisors regarding the ONITY key-card security system in distribution of key-cards during room check-in/check-out and lock-outs.
• Attend to detail in all administrative functions and follow through to insure appropriate completion.
  
• Model personal behavior that is consistent with the Residence Education values, Community Living Standards, Statement of Student Rights and Responsibilities, and all state and federal laws
  
• Comply with University of Michigan, University Housing, and Residence Education policies and procedures.
  

Compensation
Compensation is 100% coverage of space in a standard double room and basic cable. Community Assistants will have the opportunity to select their roommate or choose to have a roommate randomly assigned through the Housing Roommate Assignment process.

Training
Staff may begin to move in on August 13th to be prepared for training. Training will begin on August 14th and continue through the opening of the building for Fall Term.

By selecting the submit button to the on-line application verifies I have read the job description and will commit to the abovementioned expectations.