F-Coupler
Residence
Hall Cablevision Troubleshooting
First of all, make sure your TV is connected to the coaxial cable wire that is already provided and attached to the UMTV cable outlet. If you have snow on all channels, run Setup from the Menu on your TV or remote. This will allow your TV to acquire all 91 channels. If you want to make the existing coaxial cable longer, you may purchase an F coupler to attach to your existing cable and a new cable. F couplers should be available wherever coaxial cables are sold.
If your cable outlet has a loose wiremold box or if you need the locked cable to be moved or replaced, call the Housing FIXIT line at 76(F-IXIT) or 763-4948.
If you are experiencing snow, limited channel availability, or other cable problems, you may contact ITCom at 734-647-8888 option 3.
For billing problems related to Cable TV contact the Housing Entrée Office at 936-2425 (email us at cablevision@umich.edu). Please refer to the following troubleshooting tips prior to contacting either.
- Poor Reception
- Check the cables and cable connections. You may not be making good contact or need a new cable wire (Reconnect cable wire or replace it).
- No channels
at all—screen is snowy/fuzzy
- Try your TV in another resident's room. If it works there, your outlet may not be activated. (Contact the Housing Entrée Office at 936-2425 to have the outlet activated)
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Note: There are two cable outlets in your room. The top outlet no longer provides Comcast service after 8/31/07 and has been covered with a plug. The bottom outlet provides UMTV service and has a cable with locking ferrule attached.
- Receive
some channels but not all channels
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Your TV probably needs to be programmed. Try running setup with your remote control. All TV’s are different but typically, you will need to:
- press the “menu” button on the bottom of the remote
- this will display “on screen programming”
- select “channel set up” or “set up”
- make sure it is set on “cable” or “CATV” (as opposed to antenna or air).
- once it is set to “cable”, you will need to run the “auto program” or “auto memorize” function.
- Auto program will scan all the channels. It takes a minute or so and will go up to about 120. It will stop when it is done.
- Your TV should now be able to receive all 91 channels.
Some channels are not showing the correct networks (i.e. NBC, ABC, FX etc) that correspond with what is listed on the Comcast channel lineup guide-
Check channel 14. If it is FoodNetwork, your TV is set on Cable. Follow the set up procedures listed above.
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