Residence Hall Cablevision Troubleshooting

Please refer to the following troubleshooting tips prior to contacting any of the departments listed below.

• Poor Reception
  Check the cables and cable connections. You may not be making good contact or need a new cable wire (Reconnect cable wire or replace it).
• No channels at all—screen is snowy/fuzzy
  Try your TV in another resident's room. If it works there, your outlet may not be activated. (Contact the Housing Business Services Office  at 936-2425 to have the outlet activated)
• Receive some channels but not all channels
  Your TV probably needs to be programmed. Try running setup with your remote control. All TV’s are different but typically, you will need to:
• press the “menu” button on the bottom of the remote
• this will display “on screen programming”
• select “channel set up” or “set up”
• make sure it is set on “cable” or “CATV” (as opposed to antenna or air).
• once it is set to “cable”, you will need to run the “auto program” or “auto memorize” function.
• Auto program will scan all the channels. It takes a minute or so and will go up to about 120. It will stop when it is done.
• Your TV should now be receiving approximately 93 channels.

• Some channels are not showing the correct networks (i.e. NBC, ABC, FX etc) that correspond with what is listed on the Comcast channel lineup guide
  Check channel 14. If it is FoodNetwork, your TV is set on antenna or air. Follow the set up procedures described above.

Who to Contact

If you are experiencing snow, limited channel availability, or other cable problems, you may contact ITCom at 734-647-8888.

For billing problems related to Cable TV contact the Housing Business Services Office at 936-2425 (or email us at cablevision@umich.edu).

If your cable outlet has a loose wiremold box, call the Housing FIXIT line at 76-FIXIT or 763-4948.