Frequently Asked Facilities Questions and Answers
Below are some of the most common questions that Facilities receives. If you have a question, please read the answers below. If you have further or unanswered questions, please contact our office or submit an online FIX-IT request.

1. Who should I contact for phone repairs or service?



2. Who should I call about cable repairs?



3. The washers and dryers in the laundry rooms are not working properly. Who should I contact?
   


4. I have items to put in or take out of storage. Who can help me?



5. The vending and/or game machines are broken. Who can fix them?



6. There is a mess in the residence hall that needs cleaning. Who do I alert?
   


7. I need my personal property fixed or installed in my room.
   
   
8. I need to have snow/ice or broken tree branches removed from the vicinity of my residence hall/apartment.

1. Call UM ITComm at 7-8888 for all phone problems like service, phone jacks, and phone equipment. For Ethernet-related problems, contact ResComp at 7-1133, or consult their Networking Guide.
   
   
2. Residence Hall, Northwood III, and Northwood Community Apartment residents residents should contact Comcast at 973-2266.
   
   
3. Call Automatic Apartment Laundries at 800-521-9938 for machine service.
   
   
4. Contact the Building Facilities Manager in your residence hall to make arrangements.
   
   
5. The number to call should be on the machine or a wall plaque. You can also report it to the front desk of your residence hall.
   
   
6. Cleaning is a housekeeping issue. Contact the Building Facilities Manager in your residence hall.
   
   
7. Our maintenance staff does not repair or install residents' personal property. You will need to call appropriate repair service for appliances and ask friends for help in moving items.
   
   
8. The Plant & Grounds Department handles all branch and snow/ice removal from residence hall, Northwood III, and Northwood Community Apartment areas. In the residence halls, call Plant & Grounds at 734-3422. In all Northwood areas, call the Community Center at 734-0507 so that they can notify Plant & Grounds of the problem.