Cablevision Troubleshooting for Northwood

If you are experiencing cable problems, you may contact the Housing Entrée Office at 936-2425 (email us at cablevision@umich.edu), or Comcast at 1-888-COMCAST. Please refer to the following troubleshooting tips prior to contacting either.

• Poor Reception
  • Check the cables and cable connections. You may not be making good contact or need a new cable wire (Reconnect cable wire or replace it).
• No channels at all—screen is snowy/fuzzy
  • Check all the connections. If they are fine then, your outlet may not be activated. (Contact the Housing Entrée Office at 936-2425 to have the outlet activated.)
• Receive some channels but not all channels
  • Your TV probably needs to be programmed. Try running setup with your remote control. All TV’s are different but typically, you will need to:
    • press the “menu” button on the bottom of the remote
    • this will display “on screen programming”
    • select “channel set up” or “set up”
    • make sure it is set on “cable” or “CATV” (as opposed to antenna or air).
    • once it is set to “cable”, you will need to run the “auto program” or “auto memorize” function.
    • Auto program will scan all the channels. It takes a minute or so and will go up to about 120. It will stop when it is done.
    • Hopefully this has corrected the problem.
• Some channels are not the same Networks listed on the Ann Arbor channel lineup guide
  • Check channel 14. If it is Animal Planet, your TV is set on Antenna. Follow the set up procedures listed above.